Effective Date: October 2, 2026
At UrbWellness (“we,” “us,” or “our”), we strive to deliver your orders quickly and securely. This Shipping Policy applies to purchases made on urbwellness.com (the “Site”). Our services and products are available only to users in the United States who are 21 years or older.
Order Processing
Orders typically ship within 1–2 business days (Monday through Friday, excluding holidays) after payment confirmation and successful age verification via our third-party provider, AgeChecker.net. Processing times may be longer during peak periods, promotions, or due to inventory checks. You will receive an email confirmation once your order has been processed and shipped.
Shipping Options
We offer two shipping options at checkout:
- Standard Shipping: usually arrives 1–5 business days after your order ships. Free on orders of $75 or more (after any discount).
- 2-Day Shipping: arrives 2 business days after your order ships.
We ship with major carriers and choose the best one for each order. Shipping costs are calculated at checkout based on your order’s weight, dimensions, destination, and selected method, plus any applicable taxes, which are added at checkout where applicable. Delays may occur due to weather, carrier issues, or events beyond our control. We are not liable for such delays. Once your package is handed to the carrier, title and risk of loss pass to you.
Tracking Your Order
You will receive a tracking link by email as soon as your order ships. Use it to follow your package on the carrier’s website.
Shipping Restrictions
- U.S.-Only: We ship exclusively within the United States. International shipping is not available.
- Age Restrictions: All orders require age verification (21+). We reserve the right to cancel orders that fail verification.
- Product Restrictions: Certain products may be restricted or prohibited in specific states due to local laws. We do not ship restricted items to: Alabama, Arkansas, Indiana, Louisiana, Rhode Island, Vermont, Wisconsin, or any other jurisdiction where prohibited. Attempted orders to these areas may be canceled, and refunds issued per our Refund Policy. Laws change, so we recommend checking your local regulations before purchasing.
Lost, Damaged, or Undelivered Packages
If your package is lost, damaged, or undelivered:
- Contact us at hello@urbwellness.com within 14 days of the estimated delivery date.
- For damaged items, provide photos and details—we’ll work with the carrier to resolve.
- We are not responsible for packages marked as delivered by the carrier. Please ensure your shipping address is accurate and secure.
Changes to This Policy
We may update this policy. Changes will be posted here with a new effective date. Review periodically.
If you have questions, contact us at hello@urbwellness.com. This policy is subject to our Terms of Service.