Effective Date: November 11, 2025
At Relief X Laboratories, Inc. dba Urb Wellness (“we,” “us,” or “our”), we want you to be satisfied with your purchase. This Refund Policy applies to purchases made on urbwellness.com (the “Site”). Our services and products are available only to users in the United States who are 21 years or older, in compliance with state age restrictions.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@urbwellness.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
We do not ship to states where our products are prohibited by law, and refunds may be denied for such attempts. Please contact us if you have questions about a specific item. We do not accept returns on digital products, downloads, or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since approval, contact us at hello@urbwellness.com.
Shipping Costs
For defective or damaged items, we cover return shipping costs. For other returns, you are responsible for return shipping unless otherwise stated.
Changes to This Policy
We may update this policy. Changes will be posted here with a new effective date. Review periodically.
If you have questions, contact us at hello@urbwellness.com. This policy is subject to our Terms of Service.